FAQ

When you sign in to your account, click the Settings app. Here you can change your password, contact details, and even how you’d prefer us to contact you. If you forget your password, don’t worry it happens to all of us! You can get a reminder by clicking the forgotten your username or password link on the sign in page.

You can view your recent orders in the Orders app in your account. This will show your current orders in progress and your completed orders. You can check the progress of current orders here, and you can create re-orders of old jobs using the same graphic files.

All our prices include collection from our local studio, for our guaranteed turnaround times. However, if you need it delivered to a different address or you need it delivered sooner than our guaranteed turnaround times, we can provide this service at an extra cost. Read more about  delivery and collection .

We are happy to accept payment in the form of debit cards or cash. We also take credit cards. We require full payment before we start work. All our online payments are conducted through one of our trusted and secure online payment gateways PayPal or Stripe.

You can contact us directly and in person by visiting our store. However, we’ve also made a contact form that you can fill out for technical difficulties or sales enquiries. Just visit our  contact us  page.

You can contact us via our  contact us  page. When you click on the map, you’ll be shown an overview of our opening times. We can process your orders online at any time, but our guaranteed turnaround only includes working days.

We’ve tried to make it easy for you to find the right product for your needs. You can see our full product range. These products are shown in popularity order. Once you click on a product, you can customise the printing options or upload your design depending on how thick you want the paper to be, or whether you want any extra finishing options like cut-out shapes for your design. Finally, you can select products by clicking Place a new order now on your account dashboard.

That depends, do you want it to be the same? When you reorder a job, you can pick whether you want us to use the same files you uploaded before, whether you want to upload a new file, or whether you want us to make a few changes for you. If you used one of our templates, you can make any necessary changes to the text or images yourself.

We print every order with High Definition Reproduction (HDR), through our world-class production hub. This means your photos and text will be printed so clearly you’ll want to lick them! Your information and design are kept in confident.

We take every measure to reduce print waste and improve our environmental impact. we have recycled options on Leaflets, Letterheads and Compliment Slips, all made from 100% post-consumer waste. You can click  here to read our green policy.

If the product you selected needs you to upload a file, we’ll ask you to upload it before you add it to your basket.

We accept PDF documents for uploads, and recommend that you create the file using Adobe InDesign. We want your file to work and your item to print as expected, so please read our File Supply Guide which covers everything you need to make the most of our high-standard production machinery

We’ve tried to make the process of ordering online easy, so you simply find the product you want in our product range and add it to your basket. We then let you configure your order so the printing and finishing of the product is best for the job at hand. Finally you pay through our secure check out service.

If you’re using one of our designs, we’ll start work as soon as you checkout. If you’ve uploaded your own file for print, we’ll check it and let you know if it has passed our preflighting, whether you need to make changes or whether you’d like us to fix it. After that our process is almost totally automated, for reliable and robust service. You can even check the progress of your order in the Orders app as part of your account.

We’ll work as quickly as you need us to. Each item has a fast guaranteed turnaround – add it to your basket to see what’s available. Choose the service level you need, which sets how quickly we work – our services are;

*An estimated delivery date will be displayed when you process your order. Please note, this date is dependent on you promptly responding to any communication from Exactprint, such as to approve an embroidery proof. Failure to do so may impact on our ability to meet the originally specified timeframe.

"PRIORITY" "COLLECTION 1-24hr": Means order are prioritise with our  Super quick service. "FAST" On-time service. If you’re not in a rush, save money with our economy  "Normal" service. The following options are available at checkout.

Click HERE for more delivery options

Order can be collected from us or request out of hours collection locker (based on availability)

Your order will be delivered by our preferred partners DPD. They publish on-time performance of 99%, so if “1 in a 100″ is too risky for you, please contact us to discuss delivering your order by dedicated vehicle. A variety of services are available, depending on your chosen delivery address. You’ll see these in your shopping basket.

Absolutely. When you checkout, you can choose to deliver to your invoice address, any alternative from your address book, or a new delivery address you enter there and then.

We have a large product range with lots of different prices. Search our products & prices to find the product you’re interested in and we’ll let you know the price before you add it to your basket. Generally speaking, our prices are low and our quality is high. Don’t believe me, read our customer reviews and see what other people like you think of our service.

We can deliver to anywhere in the UK. If you need a delivery further afield, please contact us.

Your order will be despatched in secure packaging. If you want to receive the order in plain packaging, we charge a small cost for setting up our production process differently.

Please contact us if you have a question about an invoice or payment you’ve made.

Since we sell to lots of different businesses, all our prices exclude VAT. We’ll add VAT to your order at the current rate.

Once your order has been dispatched, you will be emailed a VAT invoice. If you need an invoice for an older order, please call us on 02077012515 and we will arrange for a copy of your invoice to be sent through to you.

Some types of printing are subject to VAT dependent on the content of the artwork being printed on them. For example, a flyer is normally zero rated, however if the artwork being printed onto it contains a form, or could be deemed to be a voucher (e.g. bring this flyer with you and receive 10% off your meal) then the item becomes standard rated, and VAT will have to be charged on it.

All business stationery, posters, roller banners and exhibition stands are subject to VAT.

This is only a small snippet of the VAT rules for printed products for more information please see the following government website www.gov.uk/business-tax/vat

The current VAT rate for standard rated printed products is 20%.

All online payments are made via one of our secure payment gateways; Sumup or, PayPal. Please note that none of our payment gateways ever divulge your credit card information to anyone, including us, so you can rest assured that your billing details are safe.

We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We’ll do our best to resolve it to your satisfaction. If you are looking to print volume order. We recommend printing one first before ordering in volume.

Once you’ve checked out, your order will begin our automated production process. As we’re manufacturing something just for you, it’s not possible to cancel your order once we begin.

Please check your design carefully before you finish. We offer fantastic prices by automating our entire process. So the first set of human eyes proof-reading your design will be your own when you open the box. We don’t want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you’ve ordered, then we’re sorry that we won’t be able to rectify it.